When the boxes got dropped, the PS4s were damaged. It's business. I pack glassware the same way each time. You must file your claim for damaged or missing contents no later than 60 calendar days from the shipment date for U.S. packages and 21 calendar days from the shipment date for international packages. What do I do if my package was damaged during shipping? Unfortunately, a recent study by Stella Service found a one in 10 chance that a package will be damaged during shipping. 4. You are refunding due to damage during shipping. When Can I Expect My Glasses to Arrive? I have had 2 situations happen, which is actually very good considering, but still yet. So I call them and they say that the package looked damaged so they opened it, but the product looked fine so they repackaged it. Claims for undelivered or lost shipments must be filed within nine months of the shipment date. These shipping damage indicator devices should be part of your shipping supplies toolset. This is the season when many of us are either waiting for items ordered online to be delivered, or shipping gifts to distant family or friends. You are responsible for the package until it is marked delivered. Question: Q: Damaged in shipping - still waiting for shipping label I was gutted to see the condition of my laptop when it arrived. My dilemma is that I … Claims for Loss or Damage. There must be something wrong with your packaging. Lev Haolam packages deliberately damaged during shipping: an update. On those items, both Buyer's initially emailed me to tell me what had happened & sent me photos of the damaged … By mail: Call 800-ASK-USPS (800-275-8777) to have a claim form mailed to you. If your insured mailing has been lost or damaged in transit, you may file an insurance claim: Online: Go to www.usps.com⁄help⁄claims.htm for information on USPS domestic insurance. And it IS, in my opinion, the Seller's responsibility to package whatever the item is well for shipping. There are indicators that can sense dropping or tipping during shipment, and temperature tools that tell you whether monitored shipments were exposed to extreme temperatures. Having it in your policies that you are not responsible for damage during shipment won't "hold water" as the saying goes. If your USPS shipment is lost or damaged during delivery, you may be eligible for compensation.However, the process for filing a claim for a USPS damaged package can vary, depending on whether the shipment was domestic or international, as well as the type and value of the package.. We've got you covered with complete instructions on how to file a claim with USPS for damaged packages. Do you offer expedited shipping? If you’re concerned about the safe arrival of your package… We recently shared the story of Lev Haolam packages being tampered with during their transit to customers in the US. by Helen Mitchell | Feb 25, 2020 | Israel. What countries do you ship to? Not sure how refunding endorses any awful behavior. How do I track my package? So my mac pro is coming today, and the fedex website says that my package was damaged during shipping. Also make sure you are shipping to states where it is legal. How much is shipping in USD? If the buyer sends photos that prove said damage, then that's a good reason to refund. It looks like some shoved a steel bar through the box, through the inner box, the padding, and dented the laptop. Best practice is to handle and take care of claims of shipping damage. Take emotions out of it. I live in one country but want to ship to a different country. Be prepared Is this possible? Shipping. Remember: If you don’t follow the packing instructions provided by the courier, they won’t pay for any damage so make sure it’s packaged up accordingly and follows the rules to a T! How much is shipping in CAD? Avoid shipping expensive items – if you can! 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